Training materials for

Employee Dispute Resolution: Mediation through Peer Review Training

Fully Customisable

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure.

This one-day course will help you teach participants:
- What the peer review process is
- How employees file grievances and how management should respond
- How a facilitator and a panel is chosen
- What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
- What responsibilities and powers a panel should have
- Questioning techniques
- Why peer review panels fail and how to avoid those pitfalls

This course is intended to offer participants a general overview of the peer review process. Participants should be encouraged to customize the process and its application for their organization.

Learn more... Course Outline 

 

Target Audience

Our courseware is primarily purchased by five types of trainer; HR managers, corporate trainers, private training firms, educational institutions, or private consultants. The target audience varies on the instructor and the type of training required by a particular organization.

The students for this course are usually training staff or managers involved in training.

Prerequisites

No previous experience or training in dispute resolution is required, though students should possess basic numeracy and literacy and ideally have a basic understanding of using computers and software applications, such as Microsoft Word.

 

What You Actually Receive

• Student manual Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs. 1
• Trainer manual Fully customisable with additional information for trainers. 2
• Ice breakers and class activities Fully customisable. Delivered as a folder full of activities for your students. 3
• PCQ - Pre-Course Questionnaires Fully customisable. Ensures you can get a fully understanding of your delegates expectations, requirements and current skill levels before they attend the course. 4
• Content overview Fully customisable. Comprehensive course overview to help you market your course to your customers. 5
• Presentations Fully customisable. Complete set of PowerPoint slides for use by the trainer. 6
• Additional reading... Fully customisable. Give your students some recommended further reading materials for this course. 7
• Sales information sheets Fully customisable. Information sheets to help you sell your course to your employees or external customers. 8

The Courseware Company (established in the early 1990s and part of gtslearning) is the only European authorised reseller of Velsoft courseware materials and print licences. Velsoft offers fully customisable training materials, delivered online and fully supported with instructor resources and student study tools.

To get started, just open this training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered 'off-the-peg' and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

You Also Receive

• Fully customisable Sold on a site licence basis, you can tailor the courseware to meet specific learning or corporate requirements. 1
• Instant download Content is available to download immediately after purchase. Backup CDs are also available. 2
• Proven Our course materials are used in hundreds of training centres around the world. Every course is fully beta tested and validated in the classroom before undergoing a full production release. 3
• Simple... No need to invest in expensive DTP applications - all files are easily editable in any word processor. 4
• Print on demand You only need to print exactly what you need, when you need it. 5
• Totally flexible Courses can be modified to meet specific requirements. Sections can be removed. New content added. One or more titles can be combined. Whatever your training requirements, our courseware can help you meet that need. 6
• Unlimited users Content is sold on a site licence basis. You can train as many staff or employees at that location as you like. Forever! 7
• Buy once. Use forever! You’re buying a perpetual licence. One payment gives you an unlimited site licence for use as long as you need it. 8
• No limits! Unlike some content providers, our licence enables you to reprint the courseware as many times as you like. 1 student or 100,000, it doesn’t matter... 9