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Telemarketing: Using the Telephone as a Sales Tool Training

Fully Customisable

This one-day workshop will show participants how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase anyone’s sales success.

Specific learning objectives include:
- Learning ways to build trust and respect.
- Learning how to warm up your sales approach to reduce your fear of cold calling.
- Identify ways to make a positive first impression.
- Identify strategies that help you speak to the decision-maker.
- Create a script to maximize your efficiency on the phone.
- Learn what to say to create interest, handle objections, and close the sale.

Learn more... Course Outline 

 

Target Audience

Our courseware is primarily purchased by five types of trainer; HR managers, corporate trainers, private training firms, educational institutions, or private consultants. The target audience varies on the instructor and the type of training required by a particular organization.

The students for this course are usually sale staff or managers involved in sales.

 

What You Actually Receive

  • Student manual Fully customisable. May be opened in any wordprocessor and changed to meet your exact needs. 1
  • Trainer manual Fully customisable with additional information for trainers. 2
  • Ice breakers and class activities Fully customisable. Delivered as a folder full of activities for your students. 3
  • PCQ - Pre-Course Questionnaires Fully customisable. Ensures you can get a fully understanding of your delegates expectations, requirements and current skill levels before they attend the course. 4
  • Content overview Fully customisable. Comprehensive course overview to help you market your course to your customers. 5
  • Presentations Fully customisable. Complete set of PowerPoint slides for use by the trainer. 6
  • Additional reading... Fully customisable. Give your students some recommended further reading materials for this course. 7
  • Sales information sheets Fully customisable. Information sheets to help you sell your course to your employees or external customers. 8

The Courseware Company (established in the early 1990s and part of gtslearning) is the only European authorised reseller of Velsoft courseware materials and print licences. Velsoft offers fully customisable training materials, delivered online and fully supported with instructor resources and student study tools.

To get started, just open this 'Telemarketing' training courseware in your favourite word processor. You can fully customise the materials to suit your exact learning needs and include your own branding. Your own tailor-made course, delivered 'off-the-peg' and saving you thousands of pounds in development time and man-hours. Just press print and the perfect learning experience is yours to deliver.

You Also Receive

  • Fully customisable Sold on a site licence basis, you can tailor the courseware to meet specific learning or corporate requirements. 1
  • Instant download Content is available to download immediately after purchase. Backup CDs are also available. 2
  • Proven Our course materials are used in hundreds of training centres around the world. Every course is fully beta tested and validated in the classroom before undergoing a full production release. 3
  • Simple... No need to invest in expensive DTP applications - all files are easily editable in any word processor. 4
  • Print on demand You only need to print exactly what you need, when you need it. 5
  • Totally flexible Courses can be modified to meet specific requirements. Sections can be removed. New content added. One or more titles can be combined. Whatever your training requirements, our courseware can help you meet that need. 6
  • Unlimited users Content is sold on a site licence basis. You can train as many staff or employees at that location as you like. Forever! 7
  • Buy once. Use forever! You’re buying a perpetual licence. One payment gives you an unlimited site licence for use as long as you need it. 8
  • No limits! Unlike some content providers, our licence enables you to reprint the courseware as many times as you like. 1 student or 100,000, it doesn’t matter... 9

Telemarketing: Using the Telephone as a Sales Tool Training Outline

Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Change Your Skills, Change Your Income To start the day, participants will discuss some words of wisdom from Earl Nightingale.

Separating Your Company from the Competition This session will explore what the status quo means for participants and for their customers.

Building Trust and Respect Next, participants will discuss ways to build trust and respect.

The Johari Window This session will continue the discussion on trust and respect using the Johari window.

The Importance of Good Communication Skills During this session, participants will develop their listening and questioning skills.

Developing Your Script Now that participants have some fundamental tools, they will develop a script that can be used for any sales call.

Pre-Call Planning We do not believe in a canned call, but we do believe in a planned call. This session will explain the difference between those types.

Phone Tag and Call Backs Next, participants will discuss some ways to make the most of voice mail.

Following Up During this session, participants will identify ways to avoid missed opportunities by tracking their calls and following up.

Closing the Sale This final session will give participants some ways to ask for and close the sale.

Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

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Telemarketing: Using the Telephone as a Sales Tool Courseware

  • Fully Customisable
  • Add your own name & logos
  • Unlimited reprinting rights
  • Unlimited number of users
  • No annual renewal fees

Soft Skills, Business Skills and Computer Training Courseware by The Couseware Company

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Want to deliver the best Business Skills or Computer Training courses to your students? The Courseware Company is the UK’s leading supplier of fully Customisable business skills courseware licences.

Content is available for many business disciplines as well as Microsoft Office, Adobe and many other training products. Essentially, we’ve packaged the classroom   prep time into an affordable, effective product.

Bundle and Save

This course can be purchased individually or as part of the Sales and Marketing Bundle. Also included in this bundle are: