Skills for the Administrative Assistant

$495.00

SKU: GS2409 Categories: ,

Skills for the Administrative Assistant

Our Skills for the Administrative Assistant training materials provides you with a fully-customizable package of courseware content for delivery to your employees and/or students. Everything you need to run the course is included, just add trainer!


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All courseware print licences are perpetual – buy once and use forever!

  • Fully customizable. Sold on a site licence basis, you can tailor ALL content to meet specific learning or corporate requirements.
  • Digital download. Content is available to download after purchase.
  • Proven. Our course materials are used in hundreds of training centres around the world. Every course is fully beta tested and validated in the classroom before undergoing a full production release.
  • Simple… No need to invest in expensive DTP applications – all files are easily editable in any word processor.
  • Print on demand. You only need to print exactly what you need, when you need it.
  • Totally flexible. Courses can be modified to meet specific requirements. Sections can be removed. New content added. One or more titles can be combined. Whatever your training requirements, our courseware can help you meet that need.
  • Unlimited users. Content is sold on a site licence basis. You can train as many staff or employees at that location as you like. Forever!
  • Buy once. Use forever! You’re buying a perpetual licence. One payment gives you an unlimited site licence for use as long as you need it.
  • No limits! Unlike some content providers, our licence enables you to reprint the courseware as many times as you like. 1 student or 100,000. No limits…


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Student manual

Fully customisable. May be opened in any word processor and changed to meet your exact needs.

Trainer manual

Fully customisable with additional information for trainers.

Ice breakers and classroom activities

Empty section. Edit page to add content here.

Pre-assignment exercise

Pre-assignment exercise. Fully customisable. Helps to reinforce the delegates understanding of the course contents.

Course outline

Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.

PowerPoint presentations

PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.

Sales information sheets

Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.

Additional reading materials

Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

  • Personal Best, Professional Best To begin, participants will discuss what affects a first impression and how they can improve the impression they give to others.
  • Putting Others at Ease One part of making a good impression is to get so comfortable with who you are that you can forget about you and concentrate on the other person. During this session, participants will explore ways to do this.
  • Distorted Thinking Participants will explore types of distorted thinking through a case study and large group discussion.
  • The Steps to Feeling Good This session will give participants a three-step process to turn negative thinking or emotions around.
  • Assertiveness Assertiveness is a word we tend to use without really understanding what it means. This session will get participants thinking about what assertiveness is, using a lecturette, quiz, and group discussion.
  • Improving Your Assertiveness Next, participants will explore how they can become more assertive in difficult situations.
  • Communication Skills Participants will discuss different forms of communication and barriers to each.
  • Asking and Listening During this session, participants will learn about two key elements to verbal communication: asking questions and listening.
  • Non-Verbal Messages Next, participants will explore various types of non-verbal communication and their possible interpretations.
  • Writing Skills This session will look at how to improve written communications, including using the four C’s, editing, and proofreading.
  • Getting Ahead Two main components of getting ahead in the workplace are identifying what you want and helping others to get what they want. This session will look at both of those concepts.
  • Self Management This session will give participants some tools to help them improve themselves, including establishing rituals, time management, organization, and planning.
  • Setting Goals Next, participants will set some goals using the SMART format.
  • Working as a Team Administrative assistants are often a key part of a workplace team. This session will explore some of the benefits and challenges of working as a team.
  • Working with Difficult People This session will give participants two tools to deal with difficult people: blending and redirecting.
  • Learning to Say No Next, participants will learn about some formulas for saying no. They will then have an opportunity to practice these formulas in a role play and case study.
  • De-Stress Options You Can Use Right Now To conclude the workshop, participants will learn some easy relaxation techniques.
  • Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and discuss key points learned