The ABCs of Supervising Others

$495.00

SKU: GS2306 Categories: ,

The ABCs of Supervising Others

Our ABCs of Supervising Others training materials provides you with a fully-customizable package of courseware content for delivery to your employees and/or students. Everything you need to run the course is included, just add trainer!


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All courseware print licences are perpetual – buy once and use forever!

  • Fully customizable. Sold on a site licence basis, you can tailor ALL content to meet specific learning or corporate requirements.
  • Digital download. Content is available to download after purchase.
  • Proven. Our course materials are used in hundreds of training centres around the world. Every course is fully beta tested and validated in the classroom before undergoing a full production release.
  • Simple… No need to invest in expensive DTP applications – all files are easily editable in any word processor.
  • Print on demand. You only need to print exactly what you need, when you need it.
  • Totally flexible. Courses can be modified to meet specific requirements. Sections can be removed. New content added. One or more titles can be combined. Whatever your training requirements, our courseware can help you meet that need.
  • Unlimited users. Content is sold on a site licence basis. You can train as many staff or employees at that location as you like. Forever!
  • Buy once. Use forever! You’re buying a perpetual licence. One payment gives you an unlimited site licence for use as long as you need it.
  • No limits! Unlike some content providers, our licence enables you to reprint the courseware as many times as you like. 1 student or 100,000. No limits…


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Student manual

Fully customisable. May be opened in any word processor and changed to meet your exact needs.

Trainer manual

Fully customisable with additional information for trainers.

Ice breakers and classroom activities

Empty section. Edit page to add content here.

Pre-assignment exercise

Pre-assignment exercise. Fully customisable. Helps to reinforce the delegates understanding of the course contents.

Course outline

Content overview. Fully customisable. Comprehensive course overview to help you market your course to your customers.

PowerPoint presentations

PowerPoint presentations. Fully customisable. Complete set of PowerPoint slides for use by the trainer.

Sales information sheets

Sales information sheets. Fully customisable. Information sheets to help you sell your course to your employees or external customers.

Additional reading materials

Additional reading… Fully customisable. Give your students some recommended further reading materials for this course.

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

  • Pre-Assignment Review To begin, participants will discuss their pre-assignment in small groups.
  • Making the Transition Next, participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions to common concerns of new supervisors, such as, “How do I make sure employees recognize my new role and respect my position as a supervisor?“
  • Responsibilities of a Supervisor During this session, participants will explore their three main areas of responsibility. They will also work through two case studies.
  • Setting Goals This session will help participants set some SMART goals to help them succeed as a supervisor.
  • Planning for Success Next, participants will discuss the value of short and long range planning.
  • Listening Skills During this session, participants will learn about and practice active listening skills.
  • Asking Questions This session will help participants develop another key communication skill: asking good questions.
  • Giving Feedback Giving feedback is one of the most important skills for a supervisor, yet it can be the trickiest and most difficult management task. This session will help participants master this invaluable skill.
  • Ask for What You Want Next, participants will learn some ways to ask for what they want, whether it’s more staff, better resources, or a pay raise.
  • Giving Instructions This session will give participants five keys to giving good instructions.
  • Orders, Requests, and Suggestions During this session, participants will learn about these three specific types of instructions.
  • Managing Conflict Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn two different processes for managing conflict, and then they will practice those processes during a skill building exercise.
  • Dealing with Difficult Employees Next, participants will discuss how to deal with four common types of problem employees: the over-dependent employee, the lazy employee, the hostile employee, and the chronic complainer.
  • Dealing with Others This session will give participants some general tips to remember when dealing with others, including power talk and the rules of likeability.
  • The Reciprocal Quality of Relationships To wrap up the day, participants will explore their personal network and how to be a positive influence in it.
  • Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan